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Professional Support for your OX products

Discover our tailored support packages, designed for optimal and stable user experience. Explore the ideal option that aligns best with your needs, encompassing comprehensive coverage for all OX software products. Our support team is always there to keep you going at top performance.

professional-support

Support Packages

Standard

Less than 250k users

4h maximum response time

48h maximum restoration time

10 working days maximum resolution time.

25 Tickets / year

Email Communication

Premium

Less than 1M users

2h maximum response time

24h maximum restoration time

5 working days maximum resolution time

Unlimited tickets

Email Communication

Phone via Call Back

24x7x365 level 1 support available as an optional extra

Platinum 24x7

No user limit

1h maximum response time

8h maximum restoration time

5 working days maximum resolution time

Unlimited tickets

Email Communication

Phone via Call Back

24x7x365 Availability for Severity 1 & 2

Dedicated contact person

Support Resources

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General Information

Already purchased a valid support package? Find out how to contact our support.
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Self Service

Experiencing issues with your OX product? Check out our Support Knowledge Base for self service and basic trouble shooting.
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